The purpose of the Patient Service Hotline is to provide immediate response to the needs of our patients when care and services rendered do not meet their expectations. We encourage you to make us aware of these occasions as they occur so we can take immediate steps to make your hospital visit a positive experience.
The Hotline is designed to be used while you are on the premises and we encourage all patients, patient families, visitors and patient representatives to use the Hotline. In this way, immediate steps can be taken to resolve any concerns you may have.
The Patient Service Hotline is available 24 hours a day, 7 days a week. The phone number is provided to all patients upon admission in the Patient Handbook.
When a patient calls the Patient Service Hotline, an operator will take the message and will resolve the concern to the patient’s satisfaction or will refer the call to the appropriate department for resolution. If the concern is not resolved by the Hotline operator, the patient will hear from a department representative as soon as possible. It is our goal to assure prompt resolution of any concerns brought to our attention.
It is our sincere hope that all patient’s stays with us exceed their expectations.